Privacy Policy

At Couch Cocoon™ your privacy is of upmost importance to us and we are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share your information when you visit or make a purchase from our website.

 

Couch Cocoon™ is owned and operated by Couch Cocoon™, ABN 60 690 300 147 , based in Australia.

 

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and, where applicable, the EU General Data Protection Regulation (GDPR).

 

Personal Information We Collect:

When you visit our website, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device. As you browse, we collect information about the individual pages or products you view, the websites or search terms that referred you to us, and how you interact with the site.

When you make a purchase or attempt to do so, we collect:

• Name

• Billing and shipping address

• Payment information (e.g. credit card details)

• Email address

• Phone number

This is referred to as “Order Information.”

 

How We Use Your Personal Information:

We use the Order Information to:

• Fulfil orders (including processing payment, arranging shipping, and providing order confirmations/invoices)

• Communicate with you

• Screen for potential risk or fraud

• Provide marketing or product information in line with your preferences

 

We use Device Information to:

• Screen for fraud or security threats

• Generate analytics to improve user experience and website functionality

 

 Cookies:

We use cookies to improve your browsing experience. By continuing to use our site, you consent to our use of cookies. You may disable cookies through your browser settings, but this may affect certain functionality on the website.

 

Sharing Your Personal Information:

We share your Personal Information with third parties to help us use your data as described above. For example, we use Shopify to power our online store — you can read how Shopify uses your data here:

 

https://www.shopify.com/legal/privacy

 

We may also disclose your information:

• To comply with applicable laws and regulations

• To respond to lawful requests (e.g. subpoenas or court orders)

• To protect our legal rights

 

Behavioural Advertising:

We may use your Personal Information to serve targeted advertisements or marketing content we believe may interest you. You can opt out using the links below:

• Facebook: https://www.facebook.com/settings/?tab=ads

• Google: https://www.google.com/settings/ads/anonymous

 

Your Rights:

If you are a resident of Australia, the European Union, or any region with applicable data protection laws, you have the right to:

• Access the personal data we hold about you

• Request that it be corrected, updated, or deleted

To exercise these rights, please contact us using the details provided below.

 

Data Retention:

We retain Order Information for our records unless and until you ask us to delete it. This helps us comply with tax, legal, and accounting obligations.

 

Changes:

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page with the new “Last Updated” date.

 

Contact Us:

For questions about our privacy practices or to make a complaint, please contact us:

Email: Michael@CouchCocoon.com.au

ABN: 60 690 300 147